Manor Croft Clinic Ltd
Phone: 01329 280750
Int. +44 1329 280750
Check back here regularly to find out what's going on at Manor Croft Clinic.
Both Janet and Jenny have attended a series of educational course days in the application of accupunture for the treatment of foot related pain. This valuable addition means we have more tools in the cupboard to treat our patients in the most effective way possible when other options are ruled out.
Janet and Jenny have again updated their basic first aid qualification in resucitation, as they do every year. This is to ensure in the unfortunate event of a patient having need we are able to handle the issue. Lucy has her updates via the NHS internal courses. Lucy is also highly experienced in first aid as she works within the voluntary sector providing first aid support at large festival events.
These are proving to be popular and we have years of experience in this field. Many patients have benefited, and continue to benefit from the custom orthotics that we prescribe after full slow-motion gait analysis. If you are suffering from foot related pain (could be causing back pain) then do ask about this service.
Janet and Jenny have again attended the Society of Chiropodists and Podiatrists conference, this year at Glasgow. This is a 3 day event that offers various lectures, and exhibitors of all thing to do with Podiatry. The lectures are attended according to personal interest on various topics offered. Not cheap but very worthwhile in being able to attend one large event and meet other professionals to keep up to date. It is noticeable how few other practicing practioners in this area do not attend the annual conference.
Better e-mail Support
With more people prefering to make email enquiries we have upped our service level to try and ensure that we check incoming mail at least 4 times per day to provide answers quickly. However, we do ask clients to use the telephone when discussing appointment scheduling, as our diary is in constant flux and emails cannot provide the current picture of availability, nor can we await confirmation of bookings, as we need keep slots open for immediate availability.
Our client cloakroom facilities have been fully refurbished. This has been on our to-do list for some time. Now completed!
New IT System
We have been very busy in upgrading our hardware and software to enable us to offer a better experience to our clients and also to provide the best possible security of your data that we process. We are now able to offer email booking confirmations and SMS text reminders where we have the appropriate contact data. This is an error-free way of ensuring that you are correctly informed of your bookings and gives you self-service access to check the details without the need to call us.
This refers to the General Data Protection Regulations. For the UK this new European wide requirement is regulated by the ICO (information Commissioners Office). This has involved the business in considerable expense in ensuring we comply. Our admin systems (IT hardware and software) and processes have all been updated, and considerable time spent in staff training to ensure we are doing things correctly. It has always been our aim to ensure our patients data is well-securred and available only to those who require appropriate access. Your information is held in a secure data centre, it is encrypted during storage and also during transit across the internet.
We are now commencing with this task. All exterior wood and other paint surfaces are being re-painted. We are also in the process of replacing the clinic entrance door that is now beyond further repair. So, soon all will look lovely again.